z The Outlast Your Grinder Guarantee - Terms and Conditions – The Knock Drawer Co. index
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OUTLAST YOUR GRINDER GUARANTEE
TERMS AND CONDITIONS

Effective from: 01 September 2026

The Outlast Your Grinder Guarantee is provided by The Knock Drawer Co. It is an additional commercial guarantee and does not replace, restrict or affect any statutory rights available to you under applicable consumer law.

  1. THE GUARANTEE

We guarantee that your eligible Knock Drawer Co. domestic knock drawer will outlast the grinder registered with it.

If the knock drawer suffers a functional or structural failure through normal domestic use before you retire or replace that registered grinder, we will replace the knock drawer or affected component free of charge, subject to these terms.

  1. ELIGIBLE PRODUCTS

The guarantee applies to eligible domestic knock drawers purchased directly from The Knock Drawer Co. as part of the 72-hour offer, including eligible domestic versions of:

• Pro Cub
• Grounds Cub
• Grounds Control
• Double Drawer

The applicable product and size must have been identified as eligible on the offer or product page when the order was placed.

Commercial models, the Knock Noir Limited Edition, Tamping Stations, accessories, replacement components and products purchased from another retailer or reseller are not covered unless expressly stated otherwise in writing.

  1. ELIGIBLE CUSTOMERS

This guarantee is available to the original purchaser of an eligible knock drawer for personal domestic use.

It does not apply to products purchased for use in a café, restaurant, hotel, office, mobile catering business or any other commercial or shared working environment.

The guarantee is attached to the original purchaser, registered knock drawer and registered grinder. It cannot be transferred to another person or another grinder.

  1. REGISTRATION

To activate the guarantee, you must register your knock drawer and current grinder within 30 days of receiving your order.

Registration must include:

• Your name and contact details
• Your Knock Drawer Co. order number
• The model of knock drawer purchased
• The make and model of your current grinder
• The grinder’s serial number, where available
• Any other reasonable information requested on the registration form

The grinder registered must be the grinder you own and use in your coffee station at the time of registration.

Registration instructions will be supplied with your order.

  1. WHEN COVERAGE BEGINS AND ENDS

Coverage begins when the eligible knock drawer has been delivered and correctly registered.

The guarantee continues for as long as the registered grinder remains your current grinder.

Coverage ends when:

• You sell, give away, dispose of, retire or replace the registered grinder
• The knock drawer is sold, transferred or given to another person
• The knock drawer is placed into commercial or non-domestic use
• The product is altered in a way that contributes to its failure
• The eligibility or registration information supplied is materially inaccurate

Purchasing another grinder ends the guarantee, even if you retain the original registered grinder as a spare or secondary machine.

  1. WHAT IS COVERED

The guarantee covers a functional or structural failure of the knock drawer arising during normal domestic use.

This may include a failure of the drawer body, housing, runners, riveted construction or another permanent part where that failure prevents the product from performing its intended function.

We may ask for photographs, video, measurements or other reasonable information so that we can confirm the nature and cause of the failure.

  1. WHAT IS NOT COVERED

The guarantee does not cover:

• Accidental damage, impact damage, misuse, neglect or abuse
• Damage caused by exceeding the product’s stated load capacity
• Incorrect installation, positioning, handling, storage or cleaning
• Damage caused by unsuitable chemicals, abrasive products or corrosive substances
• Damage caused by fire, flooding, excessive heat or other external events
• Unauthorised alterations, drilling, cutting, dismantling or attempted repairs
• Normal wear to removable or replaceable parts
• Loss, theft or deliberate damage
• Commercial or non-domestic use
• A preference for another size, model, colour or finish
• Minor variations associated with handmade manufacturing
• A grinder failing, being damaged or requiring replacement
• Indirect, incidental or consequential losses

Cosmetic changes arising through normal use—including scratches, staining, fading, surface marking and wear to powder-coated finishes—are not covered by the Outlast Your Grinder Guarantee unless they prevent the drawer from functioning normally. This does not affect your statutory rights where a finish has failed because of a manufacturing defect.

  1. MAKING A CLAIM

To make a claim, contact The Knock Drawer Co. and provide:

• Your name and contact details
• Your original order number
• Details of the registered drawer and grinder
• A description of the failure
• Clear photographs or video showing the problem
• Confirmation that the registered grinder remains your current grinder

We may request additional reasonable information or ask you to return the failed knock drawer for inspection.

You should not dispose of the product before your claim has been assessed.

  1. REPLACEMENT

If we accept your claim, we will replace the eligible knock drawer or affected component free of charge.

Where reasonably possible, the replacement will be the same model, size and finish as the original product. If that version is no longer manufactured or available, we will provide the closest reasonably equivalent current model at no additional product charge.

The replacement may not be identical in appearance where materials, finishes, components or manufacturing methods have changed.

We will cover the reasonable delivery cost of sending an approved replacement to an address in a country to which we ordinarily ship.

We may require the failed product to be returned. If we do, we will arrange or cover reasonable return delivery for an accepted claim.

The original guarantee continues against the originally registered grinder. Receiving a replacement drawer does not create a new guarantee period or allow a different grinder to be registered.

  1. CLAIMS NOT COVERED

If our assessment shows that the problem is not covered by this guarantee, we will explain the reason.

Where possible, we may offer replacement parts, repair services or another solution. Charges may apply, but no paid work or replacement will be undertaken without your agreement.

  1. STATUTORY CONSUMER RIGHTS

This guarantee is provided in addition to your statutory consumer rights.

Nothing in these terms excludes, restricts or diminishes any rights or remedies available to you where goods are faulty, not as described, not fit for purpose or otherwise fail to conform to your contract.

Your statutory rights may apply independently of whether the knock drawer was registered under this guarantee.

  1. GOVERNING LAW

These terms are governed by Irish law.

If you are resident in another country, you may also benefit from mandatory consumer protections available under the laws applicable to you. Nothing in these terms is intended to remove those protections.

  1. GUARANTEE PROVIDER

The Outlast Your Grinder Guarantee is provided by:

The Knock Drawer Co.
Watermark Engineering LMT

Airton Business Park

Tallaght

D24FN77
https://theknockdrawerco.com

  1. CHANGES TO THESE TERMS

We may update these terms for future purchases. Any change will not reduce the guarantee already provided with an eligible order placed before that change took effect.